Below are issues that you may encounter when attempting to pay for your Case Simulation via PayPal. Please try the recommended solution(s) prior to contacting our Support Department.
| Issue | Cause | Solution |
| Transaction hangs at "Calculating Tax" and does not allow you to submit payment. | Card being used to pay for simulation was issued by an financial institution from outside the U.S. |
|
| Transaction hangs after submitting payment. | Communication issue with PayPal |
|
| Received 'declined' message after submitting payment | Financial institution returned a declined message to PayPal |
|
If you have tried the above solutions and are still unable to process your payment, please send the following information to out Support Department, support@knowledgematters.com, so a manual PayPal invoice that you can pay from can be generated and emailed to you:
- Email Address used to register for the course. (If you are accessing the course via your schools LMS this is not necessary).
- Email address where the invoice should be emailed to.
- Course Key for course that you are attempting to register for.
- Dollar amount of the course.
Once you have paid for the course via the invoice provided, please email a copy of the payment confirmation email to our Support Department, and we will manually enroll you in
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