We’re excited to let you know that we’re upgrading our customer support platform from Freshdesk to Salesforce Service Cloud, effective June 16. This move is part of our commitment to providing you with faster, smarter, and more personalized support.
What This Means for You
- More Seamless Support: Better case tracking and faster responses
- Integrated Experience: Tighter connection between support and your account data
- Faster Resolutions: Smarter routing to the right expert
What’s Changing?
- Starting June 16, support requests will be managed via Salesforce Service Cloud.
- Your existing open tickets from Freshdesk will be migrated automatically, and you will continue to receive updates via email as usual. Resolved tickets will be retired and unavailable on the new platform.
- Current URL bookmarks will change - if you have current support article pages bookmarked, those URL’s will be different on the new site, and will need to be updated.
- Register when the new site goes live - in our future communication when the new portal is live, you will need to register for the new site in order to see a list of any open support tickets
- You can still reach us through the same channels:
- Support Email: support@edynamiclearning.com
- Help Center: support.edynamiclearning.com
No Action Needed from You
There’s nothing you need to do — your support experience will continue uninterrupted. If you have any questions about the transition, our team is happy to help. Thank you for trusting us. We look forward to serving you even better with our enhanced support platform!
Your eDynamic Learning Customer Support Team
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